Most referral systems send. Yours should close.
A referral goes out. An accepted or a declined comes back. And that is the last thing anyone knows about the person. Care coordination needs the other thing: one record the whole team works from, that goes with the person through the next door, and the one after that, until the case closes and the result comes back to you.
Your first case is free. So is your colleagues’ when you add them.
See it in 63 seconds
The difference between a referral that is sent and one that closes, and the agents that draft the care team around the person.
A closed loop is a result that comes back.
The other kind was just a sent one. Join free and your first case is free.
Build the Care Team Around Every Person · 1:03
Sent is not closed.
Most systems do one thing. They send. A referral goes out, and the sender gets one word back. YOUU does the other thing, and the difference is the whole point.
A sent referral
A name goes to the next building. An accepted or a declined comes back. Whether the person went, whether it helped, whether they stopped after two visits: nobody who sent them ever learns.
A closed one
A referral becomes a case when the provider accepts it. The team works it. The case closes with a result, and the result comes back to the person who sent the referral.
One record, through every door
The record belongs to the person, not to any one organization. Every clinic, agency, school and congregation on the team works from it, and it goes with the person to the next door.
Our agents read the county first.
Before a single case opens, YOUU maps the care system of the city: every clinic, agency, court program and congregation a person might be sent to, and every handoff between them. That is the map a referral has to cross.
When a case opens, the agents read it against that map. They find the needs nobody on the team covers yet, and they draft the invitations: who to bring in, and why. You send them with one click, or pick your own.
Nothing moves without the person.
Most systems ask a person to tick a box once, and then everyone the system trusts can see everything. YOUU does not work that way. Every share is three signatures, and any one of them can be taken back.
That is how a church and a clinic can work the same case without either one seeing more than the person allowed. A school counselor, a peer coach, a housing worker and a therapist can all be on one team, each seeing what the person let them see and nothing else.
Now open in seven cities.
Columbus. Columbia. Charlotte. Tampa Bay. Daytona. Dallas Fort Worth. Atlanta. Each one is a Recovery City: a place where the network is open, the county is mapped, and Members are joining. Every referral that becomes a case connects the clinic, the agency or the church that took it, and the connections outlive the case.
Two ways to be on the network. A Member is a provider with the whole record. A Contributor is a community organization that joins a case when the person allows it and adds what it did. Both are on the same team, and both start with a free first case.
Join free. Your first case is free.
Accept your first referral and pay nothing until the second. Add the colleagues you already refer to, and their first case is free too. No card until your second referral, and no per-person fee. With no active cases, you pay nothing.
Sources & notes
This page and the film describe how the YOUU network works for Members and Contributors in the seven cities named. The care map of each city is YOUU Health’s own census of that city’s care system: the organizations, the services each delivers, and the handoffs between them. The invitations the agents draft are suggestions; a member sends them or does not, and every share requires the three signatures described above. This page reports no outcome figures. It is general information and is not legal, clinical, financial, or reimbursement advice.